WELCOME TO ASSISTED CARE TRANSPORTATION
INFORMATION COLLECTION AND USE
We collect various types of information for various purposes to provide and enhance our service to you.
TYPES OF DATA COLLECTED
THE INFORMATION WE COLLECT
When You Use The Assisted Care Transportation Platform, We Collect The Information You Provide, Usage Information, and Information About Your Device. We also collect information about you from other sources like third-party services and optional programs in which you participate, which we may combine with other information we have about you. Here are the types of information we collect about you:
A. INFORMATION YOU PROVIDE TO US
Account Registration. When You Create an Account with Assisted Care Transportation, We Collect the Information You Provide Us, Such as Your Name, Email Address, Phone Number, Birth Date, and Payment Information. You May Choose to Share Additional Information with Us for Your Rider Profile, like Your Photo or Saved Addresses (e.g., Home or Work), and Set Up Other Preferences (such as Your Preferred Pronouns).
Driver Information. If You Apply to Be a Driver, We Will Collect the Information You Provide in Your Application, Including Your Name, Email Address, Phone Number, Birth Date, Profile Photo, Physical Address, Government Identification Number (Such as Social Security Number), Driver’s License Information, Vehicle Information, and Car Insurance Information. We Collect the Payment Information You Provide Us, Including Your Bank Routing Numbers and Tax Information. Depending on Where You Want to Drive, We May Also Ask for Additional Business License or Permit Information or Other Information to Manage Driving and Programs Relevant to That Location. We May Need Additional Information from You at Some Point After You Become a Driver, Including Information to Confirm Your Identity (Like a Photo).
Ratings and Feedback. When You Rate and Provide Feedback About Riders or Drivers, We Collect All of the Information You Provide in Your Feedback.
Communications. When You Contact Us or We Contact You, We Collect Any Information That You Provide, Including the Contents of the Messages or Attachments You Send Us.
B. INFORMATION WE COLLECT WHEN YOU USE THE ASSISTED CARE TRANSPORTATION PLATFORM
Location Information. Great Rides Start With an Easy and Accurate Pickup. The Assisted Care Transportation Platform Collects Location Information (Including GPS and WiFi Data) Differently Depending on Your Assisted Care Transportation App Settings and Device Permissions, as Well as Whether You Are Using the Platform as a Rider or Driver:
Riders: We Collect Your Device’s Precise Location When You Open and Use the Assisted Care Transportation App, Including While the App Is Running in the Background from the Time You Request a Ride Until It Ends. Assisted Care Transportation Also Tracks the Precise Location of All Vehicles at All Times.
Drivers: We Collect Your Device’s Precise Location When You Open and Use the App, Including While the App Is Running in the Background When It Is in Driver Mode. We Also Collect Precise Location for a Limited Time After You Exit Driver Mode in Order to Detect Ride Incidents and Continue Collecting It Until a Reported or Detected Incident Is No Longer Active.
Usage Information. We Collect Information About Your Use of the Assisted Care Transportation Platform, Including Ride Information Like the Date, Time, Destination, Distance, Route, Payment, and Whether You Used a Promotional or Referral Code. We Also Collect Information About Your Interactions with the Assisted Care Transportation Platform Like Our Apps and Websites, Including the Pages and Content You View and the Dates and Times of Your Use.
Device Information. We Collect Information About the Devices You Use to Access the Assisted Care Transportation Platform, Including Device Model, IP Address, Type of Browser, Version of Operating System, Identity of Carrier and Manufacturer, Radio Type (Such as 4G), Preferences and Settings (Such as Preferred Language), Application Installations, Device Identifiers, Advertising Identifiers, and Push Notification Tokens. If You Are a Driver, We Also Collect Mobile Sensor Data from Your Device (Such as Speed, Direction, Height, Acceleration, Deceleration, and Other Technical Data).
Communications Between Riders and Drivers. We Work with a Third Party to Facilitate Phone Calls and Text Messages Between Riders and Drivers Without Sharing Either Party’s Actual Phone Number with the Other. But While We Use a Third Party to Provide the Communication Service, We Collect Information About These Communications, Including the Participants’ Phone Numbers, the Date and Time, and the Contents of SMS Messages. For Security Purposes, We May Also Monitor or Record the Contents of Phone Calls Made Through the Assisted Care Transportation Platform, but We Will Always Let You Know We Are About to Do So Before the Call Begins.
Address Book Contacts. You May Set Your Device Permissions to Grant Assisted Care Transportation Access to Your Contact Lists and Direct Assisted Care Transportation to Access Your Contact List, for Example, to Help You Refer Friends to Assisted Care Transportation, Send Emergency SOS Alert Notifications, and In-App Wallet-to-Wallet Transactions. If You Do This, We Will Access and Store the Names and Contact Information of the People in Your Address Book.
Cookies, Analytics, and Third-Party Technologies. We Collect Information Through the Use of “Cookies,” Tracking Pixels, Data Analytics Tools Like Google Analytics, SDKs, and Other Third-Party Technologies to Understand How You Navigate Through the Assisted Care Transportation Platform and Interact with Assisted Care Transportation Advertisements, to Make Your Assisted Care Transportation Experience Safer, to Learn What Content Is Popular, to Improve Your Site Experience, to Serve You Better Ads on Other Sites, and to Save Your Preferences. Cookies Are Small Text Files That Web Servers Place on Your Device; They Are Designed to Store Basic Information and to Help Websites and Apps Recognize Your Browser. We May Use Both Session Cookies and Persistent Cookies. A Session Cookie Disappears After You Close Your Browser. A Persistent Cookie Remains After You Close Your Browser and May Be Accessed Every Time You Use the Assisted Care Transportation Platform. You Should Consult Your Web Browser(s) to Modify Your Cookie Settings. Please Note That If You Delete or Choose Not to Accept Cookies from Us, You May Miss Out on Certain Features of the Assisted Care Transportation Platform.
C. INFORMATION WE COLLECT FROM THIRD PARTIES
Third-Party Services. Third-Party Services Provide Us with Information Needed for Core Aspects of the Assisted Care Transportation Platform, as Well as for Additional Services, Programs, Loyalty Benefits, and Promotions That Can Enhance Your Assisted Care Transportation Experience. These Third-Party Services Include Background Check Providers, Insurance Partners, Financial Service Providers, Marketing Providers, and Other Businesses. We Obtain the Following Information about You from These Third-Party Services:
Information to Make the Assisted Care Transportation Platform Safer, like Background Check Information for Drivers;
Information about Your Participation in Third-Party Programs That Provide Things like Insurance Coverage and Financial Instruments, Such as Insurance, Payment, Transaction, and Fraud Detection Information;
Information to Operationalize Loyalty and Promotional Programs or Applications, Services, or Features You Choose to Connect or Link to Your Assisted Care Transportation Account, Such as Information about Your Use of Such Programs, Applications, Services, or Features; and Information about You Provided by Specific Services, Such as Demographic and Market Segment Information.
Enterprise Programs. If You Use Assisted Care Transportation through Your Employer or Other Organization That Participates in One of Our Assisted Care Transportation Business Enterprise Programs, We Will Collect Information about You from Those Parties, Such as Your Name and Contact Information.
Concierge Service. Sometimes Another Business or Entity May Order You an Assisted Care Transportation Ride. If an Organization Has Ordered a Ride for You Using Our Concierge Service, They Will Provide Us Your Contact Information and the Pickup and Drop-Off Location of Your Ride.
Referral Programs. Friends Help Friends Use the Assisted Care Transportation Platform. If Someone Refers You to Assisted Care Transportation, We Will Collect Information about You from That Referral, Including Your Name and Contact Information.
Other Users and Sources. Other Users or Public or Third-Party Sources Such as Law Enforcement, Insurers, Media, or Pedestrians May Provide Us Information about You, for Example as Part of an Investigation into an Incident or to Provide You Support.
HOW WE USE YOUR INFORMATION
We Use Your Personal Information To:
Provide the Assisted Care Transportation Platform;
Maintain the Security and Safety of the Assisted Care Transportation Platform and Its Users;
Build and Maintain the Assisted Care Transportation Community;
Provide Customer Support;
Improve the Assisted Care Transportation Platform; and
Respond to Legal Proceedings and Obligations.
Providing the Assisted Care Transportation Platform. We Use Your Personal Information To Provide an Intuitive, Useful, Efficient, and Worthwhile Experience on Our Platform. To Do This, We Use Your Personal Information To:
Verify Your Identity and Maintain Your Account, Settings, and Preferences;
Connect You to Your Rides and Track Their Progress;
Calculate Prices and Process Payments;
Allow Riders and Drivers to Connect Regarding Their Ride and to Choose to Share Their Location with Others;
Communicate with You about Your Rides and Experience;
Collect Feedback Regarding Your Experience;
Facilitate Additional Services and Programs with Third Parties; and
Operate Contests, Sweepstakes, and Other Promotions.
Maintaining the Security and Safety of the Assisted Care Transportation Platform and Its Users. Providing You a Secure and Safe Experience Drives Our Platform, Both on the Road and on Our Apps. To Do This, We Use Your Personal Information To:
Verify That Drivers and Their Vehicles Meet Safety Requirements;
Investigate and Resolve Incidents, Accidents, and Insurance Claims;
Encourage Safe Driving Behavior and Avoid Unsafe Activities;
Find and Prevent Fraud; and
Block and Remove Unsafe or Fraudulent Users from the Assisted Care Transportation Platform.
Building and Maintaining the Assisted Care Transportation Community. Assisted Care Transportation Works to Be a Positive Part of the Community. We Use Your Personal Information To:
Communicate with You about Events, Promotions, Elections, and Campaigns;
Personalize and Provide Content, Experiences, Communications, and Advertising to Promote and Grow the Assisted Care Transportation Platform; and
Help Facilitate Donations You Choose to Make through the Assisted Care Transportation Platform.
Providing Customer Support. We Work Hard to Provide the Best Experience Possible, Including Supporting You When You Need It. To Do This, We Use Your Personal Information To:
Investigate and Assist You in Resolving Questions or Issues You Have Regarding the Assisted Care Transportation Platform; and
Provide You Support or Respond to You.
Improving the Assisted Care Transportation Platform. We Are Always Working to Improve Your Experience and Provide You with New and Helpful Features. To Do This, We Use Your Personal Information To:
Perform Research, Testing, and Analysis;
Develop New Products, Features, Partnerships, and Services;
Prevent, Find, and Resolve Software or Hardware Bugs and Issues; and
Monitor and Improve Our Operations and Processes, Including Security Practices, Algorithms, and Other Modeling.
Responding to Legal Proceedings and Requirements. Sometimes the Law, Government Entities, or Other Regulatory Bodies Impose Demands and Obligations on Us with Respect to the Services We Seek to Provide. In Such a Circumstance, We May Use Your Personal Information to Respond to Those Demands or Obligations.
HOW WE SHARE YOUR INFORMATION
We Do Not Sell Your Personal Information. To Make the Assisted Care Transportation Platform Work, We May Need to Share Your Personal Information with Other Users, Third Parties, and Service Providers. This Section Explains When and Why We Share Your Information.
A. SHARING BETWEEN ASSISTED CARE TRANSPORTATION USERS RIDERS AND DRIVERS.
Rider Information Shared with Driver: Upon Receiving a Ride Request, We Share with the Driver the Rider’s Pickup Location, Name, Profile Photo, Rating, Rider Statistics (Like Approximate Number of Rides and Years as a Rider), and Information the Rider Includes in Their Rider Profile (Like Preferred Pronouns). Upon Pickup and During the Ride, We Share with the Driver the Rider’s Destination and Any Additional Stops the Rider Inputs into the Assisted Care Transportation App. Once the Ride Is Finished, We Also Eventually Share the Rider’s Rating and Feedback with the Driver. (We Remove the Rider’s Identity Associated with Ratings and Feedback When We Share It with Drivers, but a Driver May Be Able to Identify the Rider That Provided the Rating or Feedback.)
Driver Information Shared with Rider: Upon a Driver Accepting a Requested Ride, We Will Share with the Rider the Driver’s Name, Profile Photo, Preferred Pronouns, Rating, Real-Time Location, and the Vehicle Make, Model, Color, and License Plate, as Well as Other Information in the Driver’s Assisted Care Transportation Profile, Such as Information Drivers Choose to Add (Like Country Flag and Why You Drive) and Driver Statistics (Like Approximate Number of Rides and Years as a Driver). Although We Help Riders and Drivers Communicate with One Another to Arrange a Pickup, We Do Not Share Your Actual Phone Number or Other Contact Information with Other Users. If You Report a Lost or Found Item to Us, We Will Seek to Connect You with the Relevant Rider or Driver, Including Sharing Actual Contact Information with Your Consent.
Shared Ride Riders. When Riders Use an Assisted Care Transportation Shared Ride, We Share Each Rider’s Name and Profile Picture to Ensure Safety. Riders May Also See Each Other’s Pickup and Drop-Off Locations as Part of Knowing the Route While Sharing the Ride.
Rides Requested or Paid for by Others. Some Rides You Take May Be Requested or Paid for by Others. If You Take One of Those Rides Using Your Assisted Care Transportation Business Profile Account, a Code or Coupon, a Subsidized Program (e.g., Transit or Government), or a Corporate Credit Card Linked to Another Account, or Another User Otherwise Requests or Pays for a Ride for You, We May Share Some or All of Your Ride Details with That Other Party, Including the Date, Time, Charge, Rating Given, Region of Trip, and Pick Up and Drop Off Location of Your Ride.
Referral Programs. If You Refer Someone to the Assisted Care Transportation Platform, We Will Let Them Know That You Generated the Referral. If Another User Referred You, We May Share Information about Your Use of the Assisted Care Transportation Platform with That User. For Example, a Referral Source May Receive a Bonus When You Join the Assisted Care Transportation Platform or Complete a Certain Number of Rides and Would Receive Such Information.
B. SHARING WITH THIRD-PARTY SERVICE PROVIDERS FOR BUSINESS PURPOSES
Depending on Whether You’re a Rider or a Driver, Assisted Care Transportation May Share the Following Categories of Your Personal Information for a Business Purpose (as We Have Done for the
Preceding 12 Months) to Provide You with a Variety of the Assisted Care Transportation Platform’s Features and Services:
Personal identifiers, such as your name, address, email address, phone number, date of birth, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information;
Financial information, such as bank routing numbers, tax information, and any other payment information you provide us;
Commercial information, such as ride information, Driver/Rider statistics and feedback, and Driver/Rider transaction history;
Internet or other electronic network activity information, such as your IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers; and
We Disclose Those Categories of Personal Information to Service Providers to Fulfill the Following Business Purposes:
Maintaining and Servicing Your Assisted Care Transportation Account;
Processing or Fulfilling Rides;
Providing You Customer Service;
Processing Rider Transactions;
Processing Driver Applications and Payments;
Verifying the Identity of Users;
Detecting and Preventing Fraud;
Processing Insurance Claims;
Providing Driver Loyalty and Promotional Programs;
Providing Marketing and Advertising Services to Assisted Care Transportation;
Providing Requested Emergency Services;
Providing Analytics Services to Assisted Care Transportation; and
Undertaking Internal Research to Develop the Assisted Care Transportation Platform.
C. FOR LEGAL REASONS AND TO PROTECT THE ASSISTED CARE TRANSPORTATION PLATFORM
We May Share Your Personal Information in Response to a Legal Obligation, or if We Have Determined that Sharing Your Personal Information is Reasonably Necessary or Appropriate to:
Comply with Any Applicable Federal, State, or Local Law or Regulation, Civil, Criminal or Regulatory Inquiry, Investigation or Legal Process, or Enforceable Governmental Request;
Respond to Legal Process (Such as a Search Warrant, Subpoena, Summons, or Court Order);
Enforce Our Terms of Service;
Cooperate with Law Enforcement Agencies Concerning Conduct or Activity that We Reasonably and in Good Faith Believe May Violate Federal, State, or Local Law; or
Exercise or Defend Legal Claims, Protect Against Harm to Our Rights, Property, Interests, or Safety or the Rights, Property, Interests, or Safety of You, Third Parties, or the Public as Required or Permitted by Law.
D. IN CONNECTION WITH SALE OR MERGER
We May Share Your Personal Information While Negotiating or in Relation to a Change of Corporate Control Such as a Restructuring, Merger, or Sale of Our Assets.
E. UPON YOUR FURTHER DIRECTION
With Your Permission or Upon Your Direction, We May Disclose Your Personal Information to Interact with a Third Party or for Other Purposes.
HOW WE STORE AND PROTECT YOUR INFORMATION
We Retain Your Information for as Long as Necessary to Provide You and Our Other Users the Assisted Care Transportation Platform. This Means We Keep Your Profile Information for as Long as You Maintain an Account. We Retain Transactional Information Such as Rides and Payments for at Least Seven Years to Ensure We Can Perform Legitimate Business Functions, Such as Accounting for Tax Obligations. If You Request Account Deletion, We Will Delete Your Information as Set Forth in the “Deleting Your Account” Section Below. We Take Reasonable and Appropriate Measures Designed to Protect Your Personal Information. But No Security Measures Can Be 100% Effective, and We Cannot Guarantee the Security of Your Information, Including Against Unauthorized Intrusions or Acts by Third Parties.
YOUR RIGHTS AND CHOICES REGARDING YOUR DATA
As Explained More Below and on Our Privacy Homepage, Assisted Care Transportation Provides Ways for You to Access and Delete Your Personal Information as Well as Exercise Other Data Rights that Give You Certain Control Over Your Personal Information.
Email Subscriptions. You Can Always Unsubscribe from Our Commercial or Promotional Emails by Clicking Unsubscribe in Those Messages. We Will Still Send You Transactional and Relational Emails about Your Use of the Assisted Care Transportation Platform.
Push Notifications. You Can Opt Out of Receiving Push Notifications through Your Device Settings. Please Note that Opting Out of Receiving Push Notifications May Impact Your Use of the Assisted Care Transportation Platform (Such as Receiving a Notification that Your Ride Has Arrived).
Profile Information. You Can Review and Edit Certain Account Information You Have Chosen to Add to Your Profile by Logging In to Your Account Settings and Profile.
Location Information. You Can Prevent Your Device from Sharing Location Information through Your Device’s System Settings. But If You Do, This May Impact Assisted Care Transportation’s Ability to Provide You Our Full Range of Features and Services.
Cookie Tracking. You Can Modify Your Cookie Settings on Your Browser, But If You Delete or Choose Not to Accept Our Cookies, You May Be Missing Out on Certain Features of the Assisted Care Transportation Platform.
Do Not Track. Your Browser May Offer You a “Do Not Track” Option, Which Allows You to Signal to Operators of Websites and Web Applications and Services that You Do Not Want Them to Track Your Online Activities. The Assisted Care Transportation Platform Does Not Currently Support Do Not Track Requests at This Time.
Deleting Your Account. If You Would Like to Delete Your Assisted Care Transportation Account, Please Visit Our Privacy Homepage. In Some Cases, We Will Be Unable to Delete Your Account, Such as If There Is an Issue with Your Account Related to Trust, Safety, or Fraud. When We Delete Your Account, We May Retain Certain Information for Legitimate Business Purposes or to Comply with Legal or Regulatory Obligations. For Example, We May Retain Your Information to Resolve Open Insurance Claims, or We May Be Obligated to Retain Your Information as Part of an Open Legal Claim. When We Retain Such Data, We Do So in Ways Designed to Prevent Its Use for Other Purposes.
SECURITY OF DATA Protecting your data is a top priority for us. It's essential to keep in mind that, while we employ commercially acceptable methods to safeguard your Personal Data, no method of transmitting data over the Internet or storing it electronically can provide absolute security. We make every effort to ensure your information's safety, but we cannot guarantee it to be completely impervious.
CHILDREN'S PRIVACY Our services are not intended for use by individuals under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If you become aware that a child has provided us with Personal Data, please contact us. If we discover that we have unintentionally collected Personal Data from children without proper parental consent, we will take steps to promptly remove that information from our servers.